Please remember to backup your client names  and birth dates regularly!

Problem: Will not print

Background:
News of the Past uses Windows Printer Drivers  for printing. Settings made in your printer driver effects how News of the Past prints. In some network situations, printing may be handled differently  and the Windows Printer Troubleshooter may not  address the issues related to your network. If  you are on a network, we suggest that you contact your network administrator for help in troubleshooting network-printing problems.

Note:
News of the Past needs room on the hard drive  to process print jobs. If you are running low  on hard disk space, this can cause printing problems. You should always try and have 10 meg's of free hard drive space.

Try these steps first:

• Check that your printer is turned on.
• Check that your printer has paper.
• Check that your printer is plugged into your computer printer port.
• Check that your printer does not have error messages. If there is an error message, please correct the related problem and try printing again.
• Shut down all programs except News of the Past  before printing.

Assuming that you went through the checklist above and News of the Past is still not printing, we provide 4 additional options. Option 1 suggests  that you use another printer driver. You may need to download an updated printer driver for your printer from the manufacturers web site. Option  2 suggests you try printing while in different  areas of News of the Past. This sometimes helps if you are having a memory conflict. Option 3  suggests that you try printing one or more greetings  while your printer is offline. Option 4 suggests you try windows printer troubleshooting system.

Option 1. Try  another printer or another printer driver.

Run  News of the Past. Click on the menu option named  File, and from the file drop down menu click on Printer Setup. Please look at the name of the  current printer driver, and verify that it is  indeed the printer you want to print to. If News  of the Past is pointing to the wrong printer, click on the down arrow on the right side of the  printer name field, and pick the correct printer  from the drop down list.

If you are currently set to the correct printer driver, more testing is required. For testing purpose, try clicking on another printer driver, perhaps  another driver for the same printer if present. The purpose for this test is to see if News of the Past is conflicting with a currently selected  printer driver. When you find a printer driver  that works with News of the Past, you will need  to re-select this driver every time you print  from News of the Past. News of the Past automatically defaults to your computers default printer. Access  to changing the default computer printer is done  in the printers folder located by clicking on  the My Computer icon, on the desktop, upper left corner.

Option 2. Try printing from different windows.

News of the Past lets you print while you are in several  windows. Some users have success with printing  (if they are having a memory conflict) when choosing  to print from different areas of the program. You have four areas in News of the Past you should try to print from.

1. Designer ? click on file along the top menu, and click print.
2. In print preview ? click the print button.
3. In card info. ? click on the print button.
4. In recipient window ? click on the print button.

Option 3. Printing with printer off line.

Try  putting your printer on pause, then run News of the Past and send print jobs to the printer driver while your printer is off line, then close News  of the Past and release the printer pause whereby  letting the print jobs go to the printer with News of the Past turned off. This option sometimes  works if the problem with printing is related  to a major memory conflict with another program on your computer.

Printing with News of the Past turned off.
(Applies if you are printing one greeting, or  more using the name list option.)

1. Click windows Start button (lower left corner),  move the mouse pointer to Settings, and click  Printers.

2. Double click the left mouse button on the default  printer?it?s the printer with a black circle with  check mark on it to open the printer settings window.

3. Looking along the top menu bar, find the word  Printer?click it, and from the pull down menu, click on Pause Printing This puts a check mark next to the menu option?pause printing.

4. Minimize the printer driver window, run News of  the Past, mark names in the name list, click print?then  close News of the Past.

5. Open the printer driver window (as described in  steps 1 ? 3 above) click on Pause Printing whereby un-checking that feature and releasing the printer driver to un-spool the print jobs to the printer.

Option 4.  Use the Windows Printer Troubleshooter.

Windows  98

Windows 98 has a built-in printer trouble-shooting program that guides you through a series of steps  to help identify what is causing your printer not to print. Open the Printer Troubleshooter and follow the onscreen guide. To locate the Printer Troubleshooter, click on Start (lower left corner) and click on Help. In the help window, click on the tab labeled Index, click on the input field  and type Printer, in the scroll window look for Troubleshooting. Double click on Troubleshooting.  Follow the onscreen help guide.

Windows  95

Windows 95 has a built-in printer trouble-shooting program that guides you through a series of steps  to help identify what is causing your printer not to print. Open the Printer Troubleshooter and follow the onscreen guide. To locate the Printer Troubleshooter, click on Start (lower left corner) and click on Help. In the help window, click on the tab labeled Index, click on the input field  and type Print Troubleshooting, in the scroll window look for Print Troubleshooting. Double  click on Print Troubleshooting. Follow the onscreen  help guide.

END